Technical Issues

  • Resolving a 'Registration Expired' alert message on SofTest v11

    Resolving a 'Registration Expired' alert message on SofTest v11

    Read Article
  • Resolving Run-Time Error on Windows Vista & 7

    Resolving Run-Time Error on Windows Vista & 7

    Instructions to fix the Run-time error 75 error for Windows Vista & 7

    Read Article
  • Run-time error no Password Supplied on Windows Vista & 7

    Run-time error no Password Supplied on Windows Vista & 7

    Instructions to fix the Run-time error -21343789 No Password Supplied--Windows Vista & 7

    Read Article
  • What do I do if I receive a Run-time error with No Password Supplied alert message?

    What do I do if I receive a Run-time error with No Password Supplied alert message?

    That no password supplied alert message means SofTest is not able to access a couple of hidden folders in order to make the necessary changes.

    Read Article
  • What Do I Do if I Receive a Remote Connection to Server Failed error?

    What Do I Do if I Receive a Remote Connection to Server Failed error?

    The first thing you should try is to Disable Your Antivirus. We have a guide on how to do this for multiple different antivirus programs

    Read Article
  • What do I do if I experience erratic cursor or mouse movement during an exam?

    What do I do if I experience erratic cursor or mouse movement during an exam?

    Follow the following steps to stop erratic cursor or mouse movement during your exam

    Read Article
  • What do I do if I experience a lag when typing my answers?

    What do I do if I experience a lag when typing my answers?

    This guides offers three possible fixes to alleviate lag while typing an essay within SofTest.

    Read Article
  • What do I do if I am unable to upload an answer file?

    What do I do if I am unable to upload an answer file?

    If SofTest is not able to automatically upload your answer file then it is necessary to do a manual upload. Specific OS instructions included in this guide.

    Read Article
  • The login screen on my Mac device changed after an exam

    The login screen on my Mac device changed after an exam

    Follow these steps to successfully change your login screen background for your Mac device

    Read Article
  • What do I do if I Receive a WMI Error Message?

    What do I do if I Receive a WMI Error Message?

    A WMI error can be a result of the Windows Management Instrumentation (WMI) service on the system problematic or corrupt. A missing or disabled WMI service means Windows cannot get the OS info

    Read Article
  • What do I do if I am unable to download an exam file?

    What do I do if I am unable to download an exam file?

    Included are troubleshooting steps to follow when a user is unable to download an exam file

    Read Article
  • Another Instance of SofTest application is already running error

    Another Instance of SofTest application is already running error

    When opening SofTest you might encounter an alert that states "Another Instance of SofTest application is already Running" (pictured below.)

    Read Article
  • What do I do if WebRoot has quarantined SofTest v11 files?

    What do I do if WebRoot has quarantined SofTest v11 files?

    If WebRoot has quarantined SofTest files, you may see an error message similar to this when opening SofTest:

    Read Article
  • How to view and clear problem reports? (Typing Lag Suggestion)

    How to view and clear problem reports? (Typing Lag Suggestion)

    Included in this guide are instructions on how to troubleshoot and clear problem reports that are related to typing lag

    Read Article
  • Desktop icons disappear after exam

    Desktop icons disappear after exam

    This guide will assist you in restoring your desktop icons if they are not present following the exiting of an exam.

    Read Article
  • How to check what programs are running on my computer?

    How to check what programs are running on my computer?

    Included in this guide are instructions on how to check what programs are running on a users computer

    Read Article
  • What should I do if I get the following: SofTest was unable to automatically start the required services

    What should I do if I get the following: SofTest was unable to automatically start the required services

    In certain circumstances, upon starting SofTest it is possible that a necessary service will not start right away, and display an error message (below).

    Read Article
  • What should I do if I have a firewall installed and I am I am unable to register and/or upload my answers?

    What should I do if I have a firewall installed and I am I am unable to register and/or upload my answers?

    If your computer contains a personal firewall, you can instruct your personal firewall to treat www.examsoft.com as a trusted site.

    Read Article
  • Why do I not have an Internet connection in SofTest although I am on a wireless or other high-speed connection?

    Why do I not have an Internet connection in SofTest although I am on a wireless or other high-speed connection?

    On a Windows machine, SofTest will temporarily disable the DHCP client on the system in order to disable the internet connection for your secure exam.

    Read Article
  • Why does SofTest return to Windows when I start an exam?

    Why does SofTest return to Windows when I start an exam?

    The most likely cause is antiSpyware software installed on your computer preventing SofTest rebooting into secure mode.

    Read Article
  • loading
    Loading More...