Resolve a Black Screen, Missing Task Manager, or Missing Power Options on Windows 8 & 10 - Examplify

May 1, 2017 Miguel Bruno
  1. Turn off the computer completely by holding down the power button. 

  2. Turn on the computer and wait until you see the log-in screen (DO NOT LOG-IN). 

  3. Hold down shift, click the power symbol on the bottom right of the screen, and then click “Restart” (do not release shift until after you click restart.) This will boot the computer into a new menu. 

  4. Click 'Troubleshoot'.

  5. Click 'Advanced Options'. 

  6. Click 'Startup Settings'. 

  7. On this page, click “Restart” and the computer will boot into another menu giving more boot-options. 

  8. Select “Safe Mode with Command Prompt” from the menu. This will reboot your computer. 

  9. You may now need to log in. Please ensure that you are logging into your windows account with administrator privileges. If you took your exam on an account without administrator privileges, it is likely that you will need to seek Microsoft Support as this is part of our minimum system requirements to run Examplify. You can reference our Windows minimum system requirements: Click Here! 

  10. In the command prompt, type in ‘explorer.exe’ without the quotes to bring up the file explorer. Type enter. 

  11. Navigate to this folder: C:\Program Files (x86)\Examsoft\Examplify\Services 

  12. Scroll down until you see an Application file named EsWinsr. 

  13. Right-click this file and click Run as an Administrator. This will bring up another command prompt that will revert the security settings of Examplify. Press any key to exit when prompted. 

  14. Return to the original Command Prompt. Type ‘shutdown –r’ without the quotes. This will trigger a native reboot of the computer, which will take longer than normal. It should reboot successfully into Windows having successfully force-closed Examplify. 


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