In some cases, certain anti-virus applications may block Examplify from starting properly or can affect Examplify's performance during an exam. If your computer is running any of the programs listed below, disable them before installing Examplifyand re-enable them after installation is complete. When taking any secure exam, disable the anti-virus software before taking the exam and re-enable it after exiting your exam.
For Windows Users: You may also want to create an exclusion within your security application for the specific path C:\Program Files (x86)\Examsoft\Examplify\Services
This is the message that appears if an anti-virus is running when attempting to start a secure exam:
For instructions on how to disable your anti-virus/anti-spyware application, click on the product's name below.
- AVG Antivirus
- Bit Defender
- McAfee Antivirus 2014-2016
- Kaspersky Antivirus & Internet Security 2015-2016
- Norton Antivirus
- Sophos Antivirus
- Trend Micro Anti-Virus Plus Anti-Spyware
- WebRoot Secure Anywhere Antivirus Protection 2015-2016
- Windows Defender (Windows 10)
- Zone Alarm
If your anti-virus software is not listed above, please see your software's help for instructions.
*While it is our recommendation and best practice to disable your antivirus programs before each exam, please be sure to re-enable your antivirus program following each exam.