Resolving a black screen, missing task manager, or missing power options for Windows 8 & 10

May 26, 2016 Kelly Basara

If you experience a black screen, missing task manager, or missing power options following an exam on a Windows 8 or 10 device, follow these instructions on restoring your device to its pre-exam state.

  1. Turn off the computer completely by holding down the power button.
  2. Turn on the computer and wait until you see the log-in screen (do not log-in)
  3. Hold down shift, click the power symbol on the bottom right of the screen, and then click “Restart” (do not release shift until after you click restart.) This will boot the computer into a new menu.
    RestartDevice
  4. Click Troubleshoot, then Advanced Options, and then click Startup Settings.TroubleshootWindowsTroubleshootWindowsAdvancedOptions
  5. On this page, click “Restart” and the computer will boot into another menu giving more boot-options.
    WindowsStartUp
  6. Select “Safe Mode with Command Prompt” from the menu. This will reboot your computer.StartupSetting
  7. You may now need to log in. Please ensure that you are logging into your windows account with administrator privileges. If you took your exam on an account without administrator privileges it is likely that you will need to seek Microsoft Support as this is part of our minimum system requirements to run SofTest. You can reference our requirements here.
  8. In the command prompt, type in "explorer.exe" without the quotes to bring up the file explorer. Press enter.
    CommandPrompt.jpg
  9. Navigate to this folder: C:\Program Files (x86)\Examsoft\Softest 11.0.
  10. Scroll down until you see an application file named ESWinsr.SofTestFolder.jpg
  11. Right-click this file and click "Run as an Administrator". This will bring up another command prompt that will revert the security settings of SofTest. Press any key to exit when prompted.ESWinSR.jpgCommandPrompt.jpg
  12. Return to the original Command Prompt. Type "shutdown –r" without the quotes. This will trigger a native reboot of the computer, which will take longer than normal. It should reboot successfully into Windows having successfully force-closed SofTest.CommandPrompt.jpg


 

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