What do I do if I am unable to download an exam file?

May 27, 2016 Kelly Basara

If you are unable to download an exam file, please check the following items:

  • Are you connected to the internet? Please make sure you are connected to the Internet. Open a web browser and try to go to www.examsoft.com. If you are unable to connect to the internet, check to make sure you are either plugged in to the modem/router or that your wireless connection is active. Attempt another wireless network connection.
  • Check the Language Settings
  • Do you have a proxy server set up on your computer?
  • If you downloaded the file to a previous machine, you will have to complete a reverse download on it to retrieve the file.
  • Does the exam file have a download password?  If so, the password will have to be entered, or the file will not appear in the download list.
  • Also please ensure that the current date is within the specified start, and end date for downloading the file, which was provided by your institution.
  • The exam may also take up to 15 minutes after the exam creator has posted the assessment to appear as available to download.
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