What do I do if I Receive a WMI Error Message?

May 27, 2016 Kelly Basara

A WMI error can be a result of the Windows Management Instrumentation (WMI) service on the system problematic or corrupt. A missing or disabled WMI service means Windows cannot get the system information (e.g. machine serial number) to report to SofTest. This may be a hardware issue with the SP3.

Please follow these steps to troubleshoot your WMI error:

1. Simply restarting and restarting the WMI service

  • Click "Start"
  • Type "Services" and click "Services"
  • Find the "Windows Management Instrumentation" (WMI)
  • If the service is missing from your services console, then this is the reason you are receiving the WMI error message. Please do a system reformat in order to replace the service correctly and then retrying to install SofTest.

2. Restarting the service and renaming the repository folder

  • Click "Start"
  • Type "Services" and click "Services"
  • Find the "Windows Management Instrumentation" (WMI)
  • Stop the Service
  • Enter this in the file explorer address bar (without quotes): "%windir%\system32\wbem\". (Enter this in the file explorer address bar. "%windir%" is a variable set to the Windows folder path, usually C:\Windows).
  • Rename "Repository" folder: "RepositoryOLD"
  • Restart the WMI service
  • A new Repository folder should be recreated and the user should be able to register
     

3. You can also follow the steps below by running the WMI batch file.

  • Navigate to this folder: C:\Program Files (x86)\Examsoft\Softest 11.0
  • Scroll down until you see an batch file named 'WMI'.
  • Right-click this file and click 'Run as an Administrator'.
  • Allow the program to make any changes, and press "Y" if prompted
    WMIBatchFile.jpg
  • Wait for the program to finish running.
  • Launch Softest again

If you need assistance on this process or require further explanation please call ExamSoft Support at 866-429-8889.

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