SofTest must be installed with a user account that has Administrator level rights. Choose your version of Windows or Mac OS X below for instructions to change your user account rights:
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Disabling the Touch Bar on MacBook Pro
Change user account type to Administrator in Windows 8 & Windows 10
Helpful Tips for After An Exam
Here are some helpful tips to consider once you are finished taking an exam using SofTest!
Helpful Tips for During An Exam
Here are some helpful tips to acknowledge while taking an exam using SofTest!
Helpful Tips For Before an Exam
Here are some steps to follow before taking an exam using SofTest, in order to ensure you will be fully prepared come exam day!
XQuartz Installation for Mac OSX 10.8 and 10.9
XQuartz is an application native to the Mac operating system that allows a program, “X11", to be run. Without XQuartz, programs using X11 would not display properly, or potentially not work at all.
User Account Control (UAC) on Windows Vista
Follow the steps below for instructions on how to disable User Account Control (UAC) for Windows Vista
User Account Control (UAC) on Windows 7
Follow the steps below for instructions on how to disable User Account Control (UAC) for Windows 7
Why do I get prompted with “Windows needs your permission to continue” when I try to run SofTest on Windows Vista & 7
When User Account Control (UAC) is enabled in Windows Vista & 7, SofTest needs to ask your permission to run so that it can gain administrative privileges. This can be bypassed by disabling UAC.
Disabling Startup Items on Windows Vista & 7
Contains the steps to disable startup items (Windows Vista & 7)
Permissions error on Mac
Contains instructions on how to resolve a permissions error on a mac
You cannot take a secure exam with VMware error message
SofTest cannot be used on virtual operating systems such as Microsoft's Virtual Machine, Parallels or VMware, VMware Fusion or any other virtual environments.
What do I do if I experience erratic cursor or mouse movement during an exam?
Follow the following steps to stop erratic cursor or mouse movement during your exam
How do I check for a proxy server?
If you are unable to register SofTest and receive the "Registration Expired" alert, or if you are unable to download exam files your connection might be blocked by a proxy server.
How to manage a Firewall with SofTest
If you have a firewall this guide instructs a user to allow connections to Examsoft.com or disable the firewall
The login screen on my Mac device changed after an exam
Follow these steps to successfully change your login screen background for your Mac device
What do I do if I receive a permissions error on Windows?
The following error message is caused by improper folder permissions on a folder SofTest needs access to.
What do I do if I Receive a WMI Error Message?
A WMI error can be a result of the Windows Management Instrumentation (WMI) service on the system problematic or corrupt. A missing or disabled WMI service means Windows cannot get the OS info
Update or Install Microsoft .NET Framework
If you are using a Windows 7 or below, you have the opportunity to reinstall the Microsoft .NET framework on the computer if you are running into technical difficulties such as a "1920 error".
What do I do if my computer is missing buttons, splash screen or background image?