Knowledge Base

The Knowledge Base has 222 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Got Questions? We have answers
  2. How do I take an exam?
  3. How do I download SofTest?
  4. How do I update SofTest to the latest version?
  5. How do I give admin level rights to a user account?
  6. How do I find the institution/jurisdiction's Custom Home Page?
  7. How do I reverse download an exam file?
  8. How do I manually upload an answer file?
  9. How do I uninstall SofTest?
  10. How do I download a mock exam?
  11. How do I download an exam file?
  12. More...
  1. Installation and Registration
  2. Download and Install SofTest--Windows
  3. How do I download SofTest?
  4. What are the minimum system requirements to run SofTest?
  5. How do I know if I am registered?
  6. How do I download a mock exam?
  7. I am an Apple Macintosh user, can I install SofTest?
  8. How can I determine what kind of processor my computer has?
  9. How do I register SofTest for two different bar exams?
  10. Can I install SofTest on two computers?
  11. What kind of processor do I need to run SofTest for Windows?
  12. More...
  1. SofTest-M (iPad)
  2. Before Exam (iPad) What are the minimum system requirements to use SofTest-M (iPad)?
  3. Getting Started How do I install SofTest-M on my iPad?
  4. Getting Started How do I set my iPad up to be used with ExamSoft?
  5. Getting Started I downloaded my exam to my laptop, but want to use SofTest-M for this exam.
  6. Getting Started How do I use Guided Access mode?
  7. Before Exam (iPad) How do I reverse download an exam file on SofTest-M (iPad)?
  8. Before Exam (iPad) How do I log into SofTest?
  9. Before Exam (iPad) How do I download an exam file on SofTest-M (iPad)?
  10. After Exam (iPad) How to upload exams using SofTest-M (iPad)
  11. Getting Started What is Guided Access and why do I need it?
  12. More...
  1. Before Exam
  2. How do I update SofTest to the latest version?
  3. What should I do prior to Exam Day?
  4. How do I download a mock exam?
  5. How do I download an exam file?
  6. How do I verify I have the latest version of SofTest?
  7. What do I do if I receive a permissions error?
  8. What do I do if I am unable to download an exam file?
  9. What do I do if I receive a permissions error on Mac?
  10. What should I do on Exam Day?
  11. What do I do if I receive a permissions error on Windows?
  12. More...
  1. During Exam
  2. How to check what programs are running on my computer? (Typing Lag Suggestion)
  3. What do I do if I experience a lag when typing my answers?
  4. What happens if I have to restart/reboot my computer during the exam?
  5. How to use spell check on Mac? (if spell check is enabled)
  6. Can I use spell check during my exam?
  7. Will I be able to use any shortcuts during an exam?
  8. Does SofTest automatically save my answer data or do I need to manually save my work throughout my exam?
  9. Can I cut, copy & paste during my exam?
  10. What do I do if I experience erratic cursor or mouse movement during an exam?
  11. How do I track character or word counts/limits?
  12. More...
  1. After Exam
  2. How do I resolve a black screen? (Windows Vista/7)
  3. How do I resolve a black screen? (Windows 8)
  4. SofTest did not automatically upload my exam after exiting secure mode. What do I do?
  5. What do I do if I am unable to upload an answer file?
  6. What do I do if I am experiencing a boot loop or need to revert my settings back to their original state?
  7. How do I know if I have successfully downloaded or uploaded my exams?
  8. What do I do if my computer is missing buttons, splash screen or background image?
  9. Gmail users: Why have I not received the exam upload confirmation?
  10. How do I confirm if my answer file has been uploaded?
  11. How do I adjust my volume/sound after an exam?
  12. More...
  1. Registration Problems
  2. What Do I Do if I Receive "Remote Connection to Server Failed"
  3. What do I do if I receive a permissions error on Windows?
  1. Alert Messages
  2. What should I do if I get the following error "SofTest was unable to automatically start the required service."
  3. What do I do if I receive a permissions error?
  4. What do I do if I Receive a WMI Error Message?
  5. What do I do if I receive a permissions error on Mac?
  6. What should I do if I get the following message: "Run-time error '75': Path/File access error."?
  7. What do I do if I receive a permissions error on Windows?
  8. What do I do if I am unable to start an exam because I am unable to write to the registry?
  9. What do I do if I get the following message, "Run-Time Error 55: File already open"?
  10. What do I do if I get the following message, "Run-Time Error 13 Type Mismatch"?
  11. What do I do if I see this message "Problem checking currentness of program, contact ExamSoft Worldwide Inc"?
  12. More...
  1. Tools and Guides
  2. ExamSoft’s Tools & Guides
  3. How do I download a mock exam?
  4. How do I highlight text in SofTest? (Mac)
  5. How do I update SofTest to the latest version?
  6. How to re-download SofTest for the bar exams
  7. How to use spell check on Mac? (if spell check is enabled)
  8. What if I need instructions on how to use the software for the bar exam?
  1. Release Notes
  2. SofTest Current Release - SofTest Mac/Windows
  3. ExamSoft Portal Portal Release Notes 1/31
  4. ExamSoft Portal Portal Release Notes 10/24
  5. ExamSoft Portal Portal Release Notes 3/7
  6. ExamSoft Portal Portal Release Notes 4/18
  7. ExamSoft Portal Portal Release Notes 5/30
  8. ExamSoft Portal Portal Release Notes 7/18
  9. ExamSoft Portal Portal Release Notes 9/5
  10. ExamSoft Portal Rubrics Release Notes 1/31
  11. ExamSoft Portal Rubrics Release Notes 10/24
  12. More...