Knowledge Base

The Knowledge Base has 190 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Got Questions? We have answers
  2. How do I take a mock exam?
  3. How do I download SofTest?
  4. How do I update SofTest to the latest version?
  5. How do I give admin level rights to a user account?
  6. How do I uninstall SofTest?
  7. How do I reverse download an exam file?
  8. How do I download an exam file?
  9. How do I manually upload an answer file?
  10. SMS Text Notifications
  11. How do I find the institution/jurisdiction's Custom Home Page?
  12. More...
  1. Installation and Registration
  2. How do I download SofTest?
  3. Download and Install SofTest--Windows
  4. What are the minimum system requirements to run SofTest?
  5. What should I do if I get the following error: "One or more services required by softest could not be started."?
  6. How do I know if I am registered?
  7. I am an Apple Macintosh user, can I install SofTest?
  8. How do I register SofTest for two different bar exams?
  9. Can I install SofTest on two computers?
  10. How can I determine what kind of processor my computer has?
  11. What kind of processor do I need to run SofTest for Windows?
  12. More...
  1. SofTest-M (iPad)
  2. Before Exam (iPad) What are the minimum system requirements to use SofTest-M (iPad)?
  3. Getting Started How do I set my iPad up to be used with ExamSoft?
  4. Getting Started How do I install SofTest-M on my iPad?
  5. Getting Started How do I use Guided Access mode?
  6. Getting Started I downloaded my exam to my laptop, but want to use SofTest-M for this exam.
  7. Before Exam (iPad) How do I download an exam file on SofTest-M (iPad)?
  8. Before Exam (iPad) How do I reverse download an exam file on SofTest-M (iPad)?
  9. After Exam (iPad) How to upload exams using an SofTest-M (iPad)
  10. Before Exam (iPad) How do I log into SofTest?
  11. Getting Started What is Guided Access and why do I need it?
  12. More...
  1. Before Exam
  2. How do I update SofTest to the latest version?
  3. What should I do prior to Exam Day?
  4. How do I download an exam file?
  5. What do I do if I receive a permissions error?
  6. How do I download a mock exam?
  7. What do I do if I am unable to download an exam file?
  8. How do I verify I have the latest version of SofTest?
  9. Where do I get an ID and Password?
  10. What should I do on Exam Day?
  11. What am I practicing or testing when I take the practice exam?
  12. More...
  1. During Exam
  2. What do I do if I experience a lag when typing my answers?
  3. What happens if I have to restart/reboot my computer during the exam?
  4. How to check what programs are running on my computer? (Typing Lag Suggestion)
  5. Can I use spell check during my exam?
  6. How to use spell check on Mac? (if spell check is enabled)
  7. Does SofTest automatically save my answer data or do I need to manually save my work throughout my exam?
  8. Will I be able to use any shortcuts during an exam?
  9. Can I cut, copy & paste during my exam?
  10. What do I do if I experience erratic cursor or mouse movement during an exam?
  11. How to use spell check on a PC? (if spell check is enabled)
  12. More...
  1. After Exam
  2. SofTest did not automatically upload my exam after exiting secure mode. What do I do?
  3. What do I do if I am unable to upload an answer file?
  4. What do I do if I am experiencing a boot loop or need to revert my settings back to their original state?
  5. How do I know if I have successfully downloaded or uploaded my exams?
  6. Gmail users: Why have I not received the exam upload confirmation?
  7. What do I do if my computer is missing buttons, splash screen or background image?
  8. How do I adjust my volume/sound after an exam?
  9. How do I resolve a black screen? (Windows 8)
  10. What if my desktop background has changed after an exam (Mac)?
  11. What if I cannot see my desktop icons after an exam?
  12. More...
  1. Registration Problems
  2. What do I do if I receive a permissions error on Windows?
  1. Alert Messages
  2. What do I do if I receive a permissions error?
  3. What do I do if I Receive a WMI Error Message?
  4. What do I do if I am unable to start an exam because I am unable to write to the registry?
  5. What do I do if I receive a permissions error on Windows?
  6. What do I do if I receive a permissions error on Mac?
  7. What should I do if I get the following message: "Run-time error '75': Path/File access error."?
  8. What do I do if I get the following message, "Run-Time Error 55: File already open"?
  9. What do I do if I see this message "Problem checking currentness of program, contact ExamSoft Worldwide Inc"?
  10. What do I do if I get the following message, "Run-Time Error 13 Type Mismatch"?
  11. What should I do if I receive the following message: "The SofTest system folder is not properly prepared. Try reinstalling. If this problem persists, contact ExamSoft support".
  12. More...
  1. Tools and Guides
  2. ExamSoft’s Tools & Guides
  3. How do I download a mock exam?
  4. How do I highlight text in SofTest? (Mac)
  5. How do I update SofTest to the latest version?
  6. How to re-download SofTest for the bar exams
  7. How to use spell check on a PC? (if spell check is enabled)
  8. How to use spell check on Mac? (if spell check is enabled)
  9. What if I need instructions on how to use the software for the bar exam?
  1. Release Notes
  2. SofTest Current Release - SofTest Mac v11.0.366.94218
  3. SofTest Current Release - SofTest Windows v11.0.3706.36121
  4. ExamSoft Portal Portal Release Notes 1/31
  5. ExamSoft Portal Portal Release Notes 3/7
  6. ExamSoft Portal Portal Release Notes 4/18
  7. ExamSoft Portal Rubrics Release Notes 1/31
  8. ExamSoft Portal Rubrics Release Notes 3/7
  9. ExamSoft Portal Rubrics Release Notes 4/18
  10. SofTest SofTest Mac v11.0.177.93650
  11. SofTest SofTest Mac v11.0.184.93679
  12. More...