Knowledge Base

The Knowledge Base has 230 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Got Questions? We have answers
  2. How do I take an exam?
  3. How do I download SofTest?
  4. More...
  1. Installation and Registration
  2. Download and Install SofTest--Windows
  3. How do I download SofTest?
  4. More...
  1. SofTest-M (iPad)
  2. Before Exam (iPad) What are the minimum system requirements to use SofTest-M (iPad)?
  3. Getting Started How do I install SofTest-M on my iPad?
  4. More...
  1. Before Exam
  2. How do I update SofTest to the latest version?
  3. How do I download a mock exam?
  4. More...
  1. During Exam
  2. How to check what programs are running on my computer? (Typing Lag Suggestion)
  3. What do I do if I experience a lag when typing my answers?
  4. More...
  1. After Exam
  2. How do I resolve a black screen? (Windows 8)
  3. How do I resolve a black screen? (Windows Vista/7)
  4. More...
  1. Registration Problems
  2. What Do I Do if I Receive "Remote Connection to Server Failed"
  3. What do I do if I receive a permissions error on Windows?
  1. Alert Messages
  2. What should I do if I get the following error "SofTest was unable to automatically start the required service."
  3. What do I do if I receive a permissions error?
  4. More...
  1. Tools and Guides
  2. ExamSoft’s Tools & Guides
  3. How do I download a mock exam?
  4. More...
  1. Release Notes
  2. SofTest Mac v11.0.463.94470 | Windows v11.0.4284.36182
  3. SofTest Mac v11.0.498.94514 | Windows v11.0.4352.36190
  4. More...