Knowledge Base

The Knowledge Base has 202 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Got Questions? We have answers
  2. How do I take an exam?
  3. How do I download SofTest?
  4. More...
  1. Installation and Registration
  2. Download and Install SofTest--Windows
  3. How do I download SofTest?
  4. More...
  1. SofTest-M (iPad)
  2. Before Exam (iPad) What are the minimum system requirements to use SofTest-M (iPad)?
  3. Getting Started I downloaded my exams to my laptop, but want to use my iPad for this exam.
  4. More...
  1. Before Exam
  2. How do I update SofTest to the latest version?
  3. How do I download a mock exam?
  4. More...
  1. During Exam
  2. How to check what programs are running on my computer? (Typing Lag Suggestion)
  3. What do I do if I experience a lag when typing my answers?
  4. More...
  1. After Exam
  2. How do I resolve a black screen, missing task manager, or missing power options? (Windows 8 & 10)
  3. How do I resolve a black screen, missing task manager, or missing power options? (Windows Vista & 7)
  4. More...
  1. Registration Problems
  2. What Do I Do if I Receive "Remote Connection to Server Failed"
  3. What do I do if I receive a permissions error on Windows?
  1. Alert Messages
  2. What should I do if I get the following: SofTest was unable to automatically start the required services
  3. What do I do if I receive a permissions error on Mac?
  4. More...
  1. Tools and Guides
  2. ExamSoft’s Tools & Guides
  3. How do I download a mock exam?
  4. More...
  1. SofTest
  2. SofTest Mac v11.0.546.94578 | Windows v11.0.4472.36225
  3. SofTest Mac v11.0.644.94836 | Windows v11.0.4780.36236
  4. More...