Before You Begin
Ensure that your lab computers meet our Minimum System Requirements.
ExamSoft works with the major antivirus providers to be included in their signature-based exceptions. However, issues might arise with some antivirus applications when they use heuristic detection methods that view the securing and unsecuring behavior as malicious. This can usually be addressed by adding the Examplify directory to the exceptions list in the antivirus console.
If you are experiencing false-positives via signature-based detection, you may need to create an exclusion rule to exclude the full Examplify directory. Please contact your Customer Success Specialist with screenshots or a log from the antivirus console so that we can resolve the issue with the antivirus vendor.
At this time, we do not offer support for networked storage of Examplify related files. Examplify needs to be able to access files immediately after restarting the machine in order to resume an interrupted exam. Most network drives mount after logging in, and Examplify will miss the mid-exam restart trigger.
Examplify must be installed with administrator permissions, but will not need administrator privileges when exams are in progress.
ExamSoft will provide assistance with the configuration of the first machine’s installation of Examplify. You may then capture an image of this machine or configure the remainder of the devices manually.
We do not provide imaging support for mass distribution. Please contact the respective vendor for assistance with deploying images or managing software packages.
ExamSoft does not have a supported MSI that we can provide to you. Also, please note that Examplify does not currently support scripted or silent installs.
Mock Exam to Validate Configuration with Deep Freeze
We recommend that you administer a mock exam that includes an essay question, and type some content in the essay question answer field. To simulate a mid-exam crash, wait about three minutes, and then shut down the machine by using the power button. When you restart the machine, Examplify should return to the exam and should display the saved content that you entered for the essay question. If so, then you have validated that the persistent storage is working properly.
The computer now needs to be rebooted into a frozen state. Afterwards, your exam-takers can begin log in to the machine and take their exams. All Examplify working files will be retained.
- If you have a lab environment, see: Examplify: Lab Setup