Payment FAQs



Problem Next Steps

I paid twice. 



I paid for the wrong pay period.




I used the wrong credit or debit card to pay.

Contact your institution's administrators as they will need to contact their account owner to process the request.



Problem Next Steps
I decided not to use the software anymore.

Regardless of whether the software is used or exams taken, purchasing the software license means the user pays for the right to use the software. 

Because of this, the fee is non-refundable and non-transferrable. This policy was agreed to and accepted at the time of purchase.


Additional  Information



If these steps do not resolve the problem, contact ExamSoft Support.


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