Run a SAML Trace

If your institution uses SAML authentication and you have trouble logging into your account, your ExamSoft support agent might ask you to conduct a SAML trace to help troubleshoot the issue. You can quickly install a web browser add-in, run the trace, and send the data to ExamSoft.

Note: You can follow the procedure in either Firefox or Chrome.

 

Procedures

 

Install and Run the SAML Tracer in Firefox

  1. Using Firefox, go to: https://addons.mozilla.org/en-US/firefox/addon/saml-tracer/
  2. Select Add to Firefox.
  3. When the installation is complete, select the SAML Tracer icon on the Firefox toolbar.

    rtaImage1.png

  4. Keeping the SAML Tracer tab open, open a new tab or window in Firefox.
  5. In the new tab or window, go to your institution's ExamSoft Portal, and log in.
  6. Go back to the SAML Tracer window.
  7. In the tracer text, select this line: POST https://prod-api.examsoft.io/saml/SSO.
  8. Select the SAML tab at the bottom of the window.

    rtaImage1.png

  9. In that area, select all of the text, and copy it.
  10. Paste the copied text into an email.
  11. Send the email to the ExamSoft employee who is assisting you with this issue.

 

Install and Run the SAML Tracer in Chrome

  1. Using Chrome, go to: https://chrome.google.com/webstore/detail/saml-message-decoder/mpabchoaimgbdbbjjieoaeiibojelbhm?hl=en
  2. Select Add to Chrome.
  3. When the installation is complete, go to your institution's ExamSoft Portal, and log in.
  4. Select the SAML Tracer icon at the top right corner of the Chrome toolbar.

    rtaImage1.png
    Note: If you cannot see the SAML icon, restart Chrome, and log in to your ExamSoft Portal again.

  5. In the top right corner of the page, select Copy This Message
  6. Paste the copied text into an email.
  7. Send the email to the ExamSoft employee who is assisting you with this issue.
Was this article helpful?
0 out of 1 found this helpful

Articles in this section