In various situations during ExamID- and ExamMonitor-enabled exams, Examplify will display a message that requires the exam-taker to get a Resume Code from the proctor in order to continue the exam.
Examples with ExamID- and ExamMonitor-enabled exams include:
Reboot Timeout: In this situation, a technical issue (such as a device restart or reboot) interrupts the exam, and the interruption continues past the time that your institution has configured as an acceptable interruption. (If the interruption is within the configured timeout period, the Resume Code screen will not appear and the exam-taker can simply resume the exam when the device restarts.)
Unable to Complete ExamID: In this situation, the ExamID process is unable to progress. This can occur for various reasons, as when the exam-taker does not accept biometric agreement, the exam-taker's face cannot be detected in the camera frame, or the face cannot be verified.
Unable to start/resume ExamMonitor: In this situation, the ExamMonitor process is unable to start at the beginning of the exam (as in the case of device permission issues) or unable to restart after a mid-exam interruption (such as a device reboot). If the exam was previously started, the exam-taker is presented with the option to continue the exam with a Resume Code or to submit the exam as is.
In these types of situations, the exam-taker's screen will display an error screen and a code (called a Continuation Code or a Challenge Key). For examples of the messages that exam-takers see, go to: Examplify: Challenge Key (Continuation Code) Messages and Resume Codes.
To allow the exam-taker to bypass the error message and continue/start the exam,, go to your ExamSoft Portal to get a Resume Code. You can issue the Universal Resume Code or a Single-Use Code. For how-to information, see: Enterprise Portal: Issue Resume Codes or Legacy Portal: Issue Resume Codes
The exam-taker will then enter the Resume Code on the error screen in Examplify, and will be able to continue the exam.