Q. Are there any specific Moodle instance requirements?

• Moodle version 3.3 or higher is required.

Q. Why can’t I see a specific course(s) when I refresh the course list?

• Courses must have a valid alphanumeric short name/name, an instructor, and at least one exam-taker enrolled.

Q. Will the integration sync over my Moodle student groups?

• Yes, Moodle student groups sync over as sections in ExamSoft.

Q. I was able to sync my course, but I cannot see my student(s).

• Student accounts must be active for the course along with a valid username. Additionally, the role listed in Moodle must be Student.

Q. I tried pushing grades to Moodle, but the student results are not displaying.

• In order to push grades to Moodle, you must first add an activity/resource and then create an assignment. The assignment name will show up as columns in ExamSoft.

Troubleshooting

Verification/Configuration

• Verifying fails
  • Confirm instance URL is correct
  • Confirm the token was generated by a Moodle Site Admin and is correct without any typos
  • Confirm all Moodle functions are present in the config on the client’s side

Refreshing Courses

• Refresh finishes after 10 seconds, no courses
  • An error occurred while refreshing the courses.
    • Token may not have been generated by a Site Admin
    • Confirm all Moodle functions are present in the config on the client’s side
    • Less likely; a server error that would only show up in the logs

Syncing Courses

• Students failing to sync?
  • Check error report in sync history
    • “Student email already in use”
      • Student exists in another database with the same email. They can not have two accounts with the same email in two different emails
    • “A different user already exists with that email”
      • There’s an admin account with the same email
    • Students not coming over at all?
      • Custom roles are currently not supported for Moodle integration. If the client is using a custom student role, we won’t be able to sync them.
• Students missing from the roster and not on the error report?
  • Verify student has same role as other students in the course
  • Verify the student is an available, active user in the course in Moodle
• Course(s) syncing but not the sections
  • Check the error report (missing section ID). The ‘sections’ in Moodle are called Groups and they need Group IDs before they’ll sync into ExamSoft