Windows: Set Up the Device Permissions for ExamID and ExamMonitor

To ensure that your PC has all of the necessary permissions enabled to prevent "Device access denied" issues for ExamID and ExamMonitor, complete all of these procedures.

Note: These instructions are designed for Windows 10 version 1803 or newer.

 

Procedures

 

Camera Access

  1. In the Windows Start bar, open the Windows Settings menu by entering: Settings
  2. Select the Privacy icon.
  3. In the left panel, select Camera
  4. Confirm that Allow apps to access your camera is on.

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  5. Scroll down to Allow desktop apps to access your camera and confirm that it is enabled.
  6. Below that, confirm that Examplify is listed.

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    If Examplify is not listed: Start Examplify and begin an assessment with ExamID enabled.  Then, take a picture.  This will add Examplify to the list.  Repeat this procedure to confirm the settings. If you are unable to get this to work, please contact Examplify support.

 

Microphone Access

  1. In the Windows Start bar, open the Windows Settings menu by entering: Settings
  2. Select the Privacy icon.
  3. In the left panel, select Microphone
  4. Confirm that Allow apps to access your microphone is on.
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  5. Scroll down to Allow desktop apps to access your microphone and confirm that it is enabled. 
  6. Below that, confirm that Examplify is listed. 
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    If Examplify is not listed: Start Examplify and begin an assessment with ExamMonitor enabled.  This should add Examplify to the list. Repeat the above steps to confirm the settings.  If you are unable to get this to work, please contact Examplify support.
  7. Return to the Windows Settings menu and select System
  8. On the System menu, select Sound.
  9. Confirm that you have an output and input device selected and that they function by testing them. If they are not functioning or you can’t locate a device, select Troubleshoot, and follow the on-screen instructions.
Please contact support directly if you have completed all of the above steps and are still experiencing issues.

 

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