Legacy Portal: Blackboard Integration FAQ & Troubleshooting Tips

 

 

General Integration Questions

 

Q. What are the Blackboard Instance Requirements?

BBLearn (V9.1), Blackboard SaaS, Blackboard Ultra.

 

Q. Are there any configuration requirements that I should be aware of?

Clients must have the current ExamSoft Building Block installed and configured with the values provided by ExamSoft. Please reach out to your ExamSoft point of contact if you do not have that information.

 

Q. How do I find the current building blocks?

For current building block versions, go to: https://releases.examsoft.com/BuildingBlock-Legacy/

Two versions of building blocks are available:

  • 1.10.3: For JDK8 versions of Blackboard
  • 1.11.3: For JDK11 versions of Blackboard, including SaaS/Ultra

 

Q. I downloaded/installed the building block. With it set to “available”, I receive a “resource was not found…” error?

  1. Please restart the application server and try again.

 

 

Course Sync Questions

Q. What can I do if some or all courses are not syncing?

  • Make sure that each course in the sync list has an instructor name assigned.
  • Verify that the correct role is selected on the Assign Access by Course Role page in our building block.

 

Q. What can I do if some or all students are missing from a sync?

  • Verify that the correct role is selected on the Assign Access by Course Role page in our building block.
  • Verify their accounts have an ID for the matching field selected from the ExamSoft Account page in our building block.

 

Q. I was able to sync my course, but I cannot see my student(s)?

  1. The student "role" must match the designated role when configuring the integration. The student must be set to available in the course for their account to sync. A valid First Name, Last Name, and Email Address are required. They also must have the ID type populated that was selected when configuring the integration (Username, Student ID).

 

 

Grade Push Questions

Q. Why does a login window appear in ExamSoft while I'm trying to push grades?

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In this situation, please do not try to log in as it will not work. You need to link your ExamSoft account with your Blackboard account. See: Legacy Portal: Push Grades to Blackboard

 

Q. How do I resolve an error message saying "your LMS user does not have the rights to modify Grade Center or Push Grades"?

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  • In Blackboard, add the affected user to the course as an Instructor.
  • Also make sure the correct roles are selected in the Assign Access by Course Role section of our building block.

 

Q. How do I resolve an error about failure to authenticate by using the Grade Sync Registration?

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In this situation, please do not try to log in as it will not work. You need to link your ExamSoft account with your Blackboard account. See: Legacy Portal: Push Grades to Blackboard

 

Q. How do I resolve an error about failing to find the selected course?

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This error indicates that the course hasn't been synced yet.
  1. Make sure that your sync list includes that course, and then perform a manual sync. 
  2. Verify that this course is selected in the assessment posting that you're trying to push grades from. 
  3. Try to push the grades again.

 

Q. Why did I receive a green success message (column created), but no grades pushed?

The column could have been created manually with one value type and then the grades are pushed as a conflicting value.

  • Check the Student IDs and make sure that they match to the value selected in the building block.
  • If you are using email addresses as the student ID, this can cause a sync issue because we strip the @ symbol before importing them into the portal. In this specific scenario, we highly recommend selecting a different ID type to sync for Student IDs. Contact your CSM before making this change.

 

Q. Why was grade push working  and now all of a sudden it isn’t?

  • Check with your IT/LMS team to see if any updates were made to your Blackboard instance.
  • Moving to SaaS/Ultra requires ExamSoft to update information in your portal to allow grade push.
  • Please see the following guide on obtaining the updated information for grade push: Blackboard: Obtain the Instance URL
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