In various situations, Examplify will display a message that requires the exam-taker to get a Resume Code from the proctor in order to continue an exam. For example, if an exam-taker's computer is turned off during an exam and remains off longer than the rebooter time limit, then this type of prompt will appear. Until it is entered, the exam-taker will be unable to continue the exam. These precautions help to ensure exam integrity.
The exam-taker's screen will display a code (called a Continuation Code or a Challenge Key). (For more information about the messages that exam-takers see, go to: Examplify: Challenge Key (Continuation Code) Messages and Resume Codes.) You will use the code/key from the exam-taker's screen to obtain a Resume Code from your ExamSoft Portal.
You can issue the Universal Resume Code or a Single-Use Code.
- Universal Resume Code: You can give this code to anyone who needs to resume the exam. When the exam-taker enters the code on the Examplify screen, the exam resumes. This approach is convenient when there is an issue, such as a power outage, that affects multiple exam-takers. The Universal Resume Code will work for any student and for the entire duration of the exam.
- Single-Use Resume Code: This code can be used by only one exam-taker. It works in a lock-and-key manner. The exam-taker provides the exam administrator with a unique Challenge Key which the exam administrator uses to generate a single-use code in the ExamSoft portal. When the exam-taker enters the code on the Examplify screen, the exam resumes. This approach is recommended when an individual is affected by a computer malfunction or similar issue. Exam integrity is ensured because this code cannot be used by others. A single-use resume code can only be used one time; it is unique to an exam-taker, exam posting, and time stamp combination. If the exam-taker selects "Return to Dashboard" or the Examplify application is closed, they will need to be provided with a new resume code, which would be generated by the exam administrator using the new Challenge Key that is displayed on the exam-taker’s screen.
Procedures
Retrieve the Universal Resume Code
The Universal Resume Code is automatically generated in the Security Options when an assessment is created. It is always displayed on the Assessment Options tab for the assessment. During an exam, you also can retrieve it from the Proctoring tab.
- Log in to the ExamSoft Portal.
- Select the department and course.
- Select the Assessments tab.
- Select the assessment that is in progress.
- Select the Proctoring tab.
- Select Show Universal Resume Code to display the code on your screen.
- Provide the Universal Resume Code to the exam-takers.
After the code is entered on the Examplify screen, the exam will resume.
- To hide the code again, select Hide Universal Resume Code.
Generate an Single-Use Code
- Ask the exam-taker for the code that is displayed on the Examplify screen. (Or, at an on-site exam, you might choose to go to the exam-taker's computer and make note of the code that you see on the Examplify screen.)
- Log in to the ExamSoft Portal.
- Select the department and course.
- Select the Assessments tab.
- Select the assessment that is in progress.
- Select the Proctoring tab.
- In the Challenge Key box, enter the code that was displayed on the exam-taker's screen.
- Select Submit to receive the response code.
- Provide the response code to the exam-taker. (Or, at an on-site exam, you might choose to enter the code yourself.)
After the code is entered on the Examplify screen, the exam will resume.