Description
When attempting to log in to your institution that utilizes SAML, if you encounter the error message "Sorry we are unable to connect to your schools login page", you can find a specific error code to help troubleshoot the issue.
This code will appear in your browser's address bar as part of the URL.
Example
This article describes the SAML error codes that might appear when logging into your SAML-enabled ExamSoft Portal.
| Error Code | Description |
| errorcode=1 | Cookie not received during authentication This can be caused if a setting in your browser is blocking certain cookies or if your institution’s login page isn’t sending one back to ExamSoft. |
| errorcode=3 | SAML processing error This is a general SAML processing error. It’s not very common, but can usually be resolved by attempting to log in again. |
| errorcode=4 | User is in an ‘incorrect state’ on the ExamSoft backend This error can be tricky to resolve, but usually involves having the authenticating user log in to Examplify first to put the user into the "correct state." |
| errorcode=5 | User is inactive This error means that the ExamSoft account for the authenticating user is inactive. Resolve by toggling the user to active in ExamSoft. |
| errorcode=6 | Incorrect or missing External ID This error is the most common and means that we cannot match the authenticating user with an existing account in your ExamSoft portal. Specifically, the ExamSoft account for that user either lacks an External ID or contains an incorrect one. Resolve by populating the External ID for that account or correcting the existing value. |
| errorcode=102 |
Unsupported browser This error indicates that the authentication process failed because:
The only supported browsers are Chrome and Firefox. Using any other browser or having another browser set as the default may result in error code 102, preventing a successful login or application access. |