This article describes the SAML error codes that might appear when logging into your SAML-enabled ExamSoft Portal.
The error codes will appear in the address bar.
|Cookie not received during authentication
This can be caused if a setting in your browser is blocking certain cookies or if your institution’s login page isn’t sending one back to ExamSoft.
|SAML processing error
This is a general SAML processing error. It’s not very common but can usually be resolved by attempting to log in again.
|User is in an ‘incorrect state’ on the ExamSoft backend
This error can be tricky to resolve but usually involves having the authenticating user log in to Examplify first to put the user into the "correct state."
|User is inactive
This error means that the ExamSoft account for the authenticating user is inactive. Resolve by toggling the user to active in ExamSoft.
|Incorrect or missing External ID
This error is the most common and means that we cannot match the authenticating user with an existing account in your ExamSoft portal. Specifically, the ExamSoft account for that user either has a missing External ID or is incorrect. Resolve by populating the External ID for that account or correcting the existing value.
|User has not accepted the email invitation
This error means that the authenticating user has not yet accepted their invitation before attempting to login. An admin user will need to send another invite to ensure it can be accepted.