What's New in the Help Center

Welcome to the new ExamSoft Help Center! 

Here is a list of what’s new:

• Search Functionality
  • Instant Help Center search
  • Native Help Center search
• Article Features
  • Link Navigation
  • Articles in this section
  • Last Updated Date and Status
  • Recently viewed articles and Related Articles
• Create an Account, Article Feedback, and Follow
  • Create an Account
  • Article Feedback
  • Follow Articles
  • View List of Followed Articles

Search Functionality

1. Instant Help Center search

   • As you populate the search box with your query,  you will see article titles that match the content under the search box with links to each article. 

• Note: This search only lists articles that match an article title rather than the body of the article. Instant Help will begin populating results once at least three characters have been entered into the search.

2. Native Help Center search

   1. Once you enter your inquiry into the search box and select Enter, you will see search results listed on a page.
      • Note: Native Search uses full word search and includes the titles, body of the text, and labels in the search results.

2. To refine your search results, place quotations around the search terms.

3. Refine your search results using categories

1. 1. Click the Articles link under Type on the left-side of the screen.
   2. You will see the results grouped by the Exam-Maker and Exam-Taker Categories.

1. 3. If you select Exam-Makers, you will only see articles with the search terms in this specific category.

Article Features

Each article contains new features for quickly-viewing related content.

Link Navigation

You can easily see the navigation to the article at the top of the page with the hyperlinks.

Articles in this section

On the left-hand side of the screen, you’ll see a list of article titles in the same section as the article you’re viewing. Clicking on the link will take you to the article. 

Last Updated Date and Status

You can view the most-recent date that the article was updated and the status of that update.

Recently viewed articles and Related articles

At the bottom of each article, you will see two sections of additional article links.

• The Recently viewed articles section lists any articles that you’ve accessed in the near past based on your browser history. If you’ve recently cleared your browsing history, cookies, cache, or if you’re using an incognito browser, you will not see any articles listed here.
• The Related articles section populates based on the relevancy of the article, tags, and the currently viewed article. 

Create an Account, Article Feedback, and Follow

Create an Account

In order to provide feedback or follow an article, you will need to create an account.

1. At the top of the page in the upper right-hand corner, you will see a Sign-in link. Select it.
2. To create an account, select the Sign up link at the bottom of the box. 

3. Then, enter your full name, institution email address, and select Sign up.

• You’ll receive this message on the screen.

4. You’ll receive an email from examsoft-support@turnitin.com with the subject: Create a password for ExamSoft. 
   
   Note: This account and password creation is only for the Help Center and will not affect your ExamSoft product credentials.
   
   
5. The email will look similar to this:
   
6. Select the Create a password link.
7. You will need to choose a password and set it.
   
   
   
8. Once you’ve set your password, you’ll be taken to the ExamSoft Help Center home page where you’ll see your name in the upper right-hand corner. 

Article Feedback

At the bottom of each article, you can provide feedback for each article you visit. 

As more people provide feedback, the number of responses increases at the bottom of the feedback section. 

Follow Articles

• At the top of each article under the title, you will see a Follow button. 

• If you are signed-in to your account, you will see the button update to Following (for sections that you’re following) or Unfollow for articles that you’re following.

Section Example:

Article Example:

• If you are not signed-in to your account, you will be directed to the login.

View List of Followed Articles

To access the list of articles you’re following, you must be signed-in to your account.

1. Select the drop-down carat next to your name to view your profile options. 

2. Select Activities from the drop-down menu.
3. Select the Following tab to view the title of the articles, type of content, behavior that you’re following, and the ability to follow or unfollow.

Notes: If you follow the section, you will receive updates for any new articles added to that section. For example, if you’re a Legacy user, you might follow the Legacy Portal section. You'll receive an update any time a new article is added to the Legacy Portal section.

If you follow an article, you’ll only receive updates for comments made to articles.