Problem:
An Exam-Taker (ET) or student has completed a retake of an assessment, but the submission does not appear in the Legacy Portal. The system either shows no upload or continues to display the previous attempt only.
Potential Causes:
- The exam was reposted using the same instance instead of duplicating it.
- The first answer file was not cleared before the retake.
- An upload deadline is blocking the retake submission.
Solution/Troubleshooting:
Begin by identifying whether the exam was duplicated or simply reposted. Follow the appropriate steps below:
If the Exam Was Duplicated (New Instance Created)
- Navigate to the duplicated exam instance in the Legacy Portal.
- Verify the Upload Deadline has not passed. If it has, extend or remove the deadline.
- Instruct the ET to manually upload their answer file via Examplify.
- Confirm the submission appears in the duplicated exam record in the portal.
If the Exam Was Reposted (Same Instance Reused)
Legacy Portal supports only one answer file per Exam-Taker per exam instance. If the first upload was not cleared before the retake, the new attempt cannot be processed.
- Export desired reports of the original attempt from the portal for your records.
- Clear the ET’s previous upload from the Exam-Taker Activity tab.
- Ensure the Upload Deadline has not expired. Extend or remove it if needed.
- Have the ET manually upload their retake from Examplify.
- Confirm that the new attempt appears in the portal under the same exam instance.
Important Notes:
- Legacy Portal does not allow multiple uploads for a single exam posting unless the previous attempt is cleared.
- Always export and store the original attempt before clearing the answer file to avoid data loss.
- Upload deadlines are enforced for all submissions, including retakes. Ensure deadlines are adjusted accordingly to allow upload after clearing the previous file.