Problem
When attempting to log in to Examplify, some users may get stuck on the "Authentication Pending" screen. This usually happens when Examplify tries to open a login page, but the device's default browser is an unsupported web browser. Watch the video below to learn how to use a supported browser. Otherwise, review an overview of the steps below.
Procedure
- Video Guide
- Use a Supported Browser
- Update Your Default Browser
Steps to Take
Please feel free to pause and review the steps or adjust the playback speed as needed.
1. Use a Supported Browser
Examplify requires specific, secure browsers to process your institution's login credentials. Ensure you have one of the following installed on your computer:
- Google Chrome
- Mozilla Firefox
Note: Browsers like Safari, Microsoft Edge, or Internet Explorer may cause the authentication process to hang or fail.
2. Set Chrome or Firefox as Your Default Browser
Even if you have Chrome or Firefox installed, Examplify will automatically use whatever browser your computer has set as the default. You need to force your device to use the correct browser.
How to change your default browser:
- On Windows: Go to Start Menu > Settings > Apps > Default Apps. Under "Web browser," select Google Chrome or Mozilla Firefox.
- On a Mac: Go to the Apple Menu > System Settings > Desktop & Dock. Look for the Default web browser dropdown menu and select Google Chrome or Mozilla Firefox.
3. Relaunch Examplify
Once your default browser is updated, you need to reset the application to apply the changes.
- Close Examplify completely (make sure it isn't just minimized).
- Relaunch the Examplify application.
- Attempt to log in again.
Still Having Trouble? If you have completed these steps and are still stuck on the pending screen, please visit the official ExamSoft Help Center for advanced troubleshooting, or contact your institution's IT Helpdesk for immediate assistance